StruxureWare Change, 1 Year Software Maintenance Contract, 10 Racks Provides 24x7 telephone technical support and software updates available during the term of the contract for all license keys covered by a software support contract. Features Customers receive assistance from the Service Entitlements team to ensure their product is properly recorded. An e-mail Service Entitlement Certificate provides a detailed record of the service registration, along with the service expiration date. Software support contracts entitle customers to all software upgrades and updates, ensuring access to new features and product enhancements. Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it. Features & Benefits Adaptability Create work orders and automatically generate tasks to move, add or change IT equipment. Schedule, assign and track the status of itemized tasks to implement changes in the data center. View pending changes to assist with time management and workload balancing. Specify the activities required to fulfill the needs of the individual work order. Reserve rack space for new equipment to be installed quickly and easily. Easily track activity and progress by sorting on work order, due date, status and priority. Print individual work orders detailing the tasks required for completion. Inform selected users of work order completion. Manageability Quickly locate equipment based on vendor name, model and type, and export equipment data to excel format. Utilize the extensive library of physical infrastructure and IT devices from leading vendors. Quickly locate devices and alerts through the free search field. Planning Track asset moves, adds and changes by date/time, owner and work orders for view, print, and export. Gain total transparency to physical equipment changes by user. Instant visibility to all moves, adds and changes to the entire data center. Agility Ensure speedy deployment through the use of APC Professional Services. User interface available in major local languages. Protection Enable different levels of access through multi-user login and pre-defined user roles. Enables several users to carry out work on the application simultaneously. User-selectable password protection prevents unauthorized access. Share access without risking unauthorized configuration changes.